Privacy policy

This Privacy Policy explains how WagglyCove, operated by Future Fore Sdn Bhd (202401028567), collects, uses, stores, and protects your personal information when you visit or make a purchase from www.wagglycove.com.

By using our website, creating an account, placing an order, or contacting us, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • create an account on our website;
  • place an order;
  • subscribe to our newsletter;
  • contact us by email, WhatsApp, phone, or social media;
  • submit reviews, feedback, or pet photos;
  • take part in promotions, surveys, or campaigns.

The information we collect may include:

  • name;
  • email address;
  • phone number;
  • billing and shipping address;
  • order details;
  • payment status;
  • account login details;
  • communication history with us;
  • pet-related information you choose to share, such as pet name, breed, age, size, or chewing style.

We only collect information that is necessary for our business operations, order fulfilment, customer service, marketing communication, and website improvement.

2. Payment Information

Payments made through our website are processed by third-party payment service providers.

We do not store your full credit card details, debit card details, or online banking login information on our own systems. Payment information is handled securely by the relevant payment gateway or service provider according to their own security standards and privacy policies.

3. How We Use Your Information

We may use your personal information to:

  • process, pack, and deliver your orders;
  • confirm payment and order status;
  • contact you about your order or delivery;
  • provide customer support;
  • recommend suitable products when you ask for help;
  • manage your account;
  • send newsletters, promotions, product updates, or pet care content if you have subscribed or agreed to receive them;
  • improve our website, products, services, and customer experience;
  • prevent fraud, misuse, or unauthorised transactions;
  • comply with legal, tax, accounting, or regulatory requirements.

4. Marketing Communication

If you subscribe to our newsletter or agree to receive marketing updates, we may send you emails or messages about new products, promotions, guides, campaigns, or WagglyCove news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. We do not sell your personal information to third parties for marketing purposes.

5. Sharing of Personal Information

We do not sell your personal information. However, we may share necessary information with trusted third parties who help us operate our business, such as:

  • courier and delivery service providers;
  • payment gateway providers;
  • website and e-commerce platform providers;
  • email or marketing service providers;
  • customer service tools;
  • analytics and advertising platforms;
  • professional advisers, where necessary;
  • government authorities, regulators, or law enforcement agencies when required by law.

We only share information that is reasonably necessary for the relevant service or legal purpose.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising or remarketing activities.

Cookies may collect information such as:

  • browser type;
  • device type;
  • pages visited;
  • time spent on the website;
  • referral source;
  • shopping cart activity.

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

7. Customer Reviews, Feedback & Pet Photos

If you send us reviews, comments, pet photos, videos, or feedback, we may ask for your permission to share them on our website, social media, or marketing materials.

We will not intentionally publish personal information such as your full name, address, phone number, or contact details without your consent.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Our website and service providers may use security measures such as secure servers, encryption, access controls, and other appropriate safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. Data Retention

We will keep your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, legal, tax, accounting, fraud prevention, and business record requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it where appropriate.

10. Accessing or Correcting Your Information

You may contact us to request access to, correction of, or updates to your personal information. We may need to verify your identity before processing your request.

If you wish to update your account details, order information, or contact information, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is intended for use by adults or individuals who have permission from a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or operational practices.

Any updates will be published on this page. Continued use of our website after changes are published means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:


WagglyCove
Operated by Future Fore Sdn Bhd (202401028567)
Email: wagglycove@gmail.com
Call / WhatsApp: +6010-9605453
Website: www.wagglycove.com