Shipping policy

At WagglyCove, we do our best to process, pack, and ship every order carefully. This policy explains our delivery areas, shipping charges, estimated delivery time, and what to do if there is an issue with your parcel.

WagglyCove is operated by Future Fore Sdn Bhd (202401028567).

1. Delivery Areas

We currently deliver to:

Peninsular Malaysia
Sabah & Sarawak
Singapore

Customers are responsible for providing a complete and accurate delivery address, including recipient name, contact number, street address, postcode, city, state, and country where applicable.

WagglyCove will not be responsible for delivery delays, failed deliveries, returned parcels, or additional charges caused by incorrect or incomplete delivery information provided by the customer.

Each order can only be delivered to one delivery address. If you wish to send items to multiple addresses, please place separate orders.

2. Shipping Charges

Shipping fees are calculated based on the delivery location and parcel weight.

Peninsular Malaysia

Standard shipping fee: RM6.00

Sabah & Sarawak

First 1kg: RM13.00
Every additional 1kg: RM13.00

Singapore

First 1kg: RM30.00
Every additional 1kg: RM22.00

Shipping charges are non-refundable unless the refund is due to an error on our side, such as a wrong item sent or an order cancellation before fulfilment.

3. Order Processing Time

Orders are processed from Monday to Friday, excluding weekends and public holidays.

Orders confirmed before 6:00pm, Monday to Friday, will be processed within the next 1–2 business working days, subject to order volume and stock availability.

Orders placed after 6:00pm, during weekends, or on public holidays will be processed on the next business working day.

During sales campaigns, festive seasons, public holidays, or peak courier periods, processing may take longer than usual.

4. Estimated Delivery Time

After your order has been processed and handed over to the courier, estimated delivery times are:

Peninsular Malaysia: 2–3 business working days
Sabah & Sarawak: 7–10 business working days
Singapore: 7–10 business working days

Delivery times are estimates only and may be affected by courier delays, weather, public holidays, high parcel volume, customs clearance, cross-border procedures, or other circumstances beyond our control.

For Singapore orders, delivery may be subject to customs checks or cross-border courier procedures. Any delay caused by customs, border clearance, or cross-border processing is beyond our control.

5. Courier Delivery

Once your order has been handed over to the courier, delivery will be handled by the courier service provider.

If you are unavailable to receive your parcel, please contact the courier directly within the courier’s stated timeframe to arrange redelivery or self-collection where available.

If a parcel is returned to us due to failed delivery attempts, incorrect address, incomplete address, or the recipient being unreachable, additional shipping charges may apply for redelivery.

6. Natural & Handmade Treats Delivery Note

Some of our products are natural, handmade, small-batch, or minimally processed.

Customers are advised to collect parcels promptly once delivered, especially for natural or handmade treats. Please avoid leaving parcels uncollected, exposed to heat, moisture, direct sunlight, or unsuitable storage conditions.

WagglyCove will not be responsible for product quality issues caused by parcels being left uncollected, exposed to heat, or stored improperly after delivery.

7. Damaged or Opened Parcels

Please check your parcel condition upon delivery.

If the outer packaging is severely damaged, opened, or appears to have been tampered with, you may refuse to accept the parcel where possible.

If you have already accepted the parcel and notice damage, please contact us within 3 days of receiving your parcel with:

your order number;
clear photos or videos of the parcel;
photos of the airway bill;
photos of the damaged outer packaging;
photos of the affected item inside.

We will review the case and assist according to our Return & Refund Policy.

8. Packaging

We use standard packaging materials suitable for normal courier handling.

While we do our best to pack orders securely, minor dents or marks on outer packaging may occur during transit and do not necessarily indicate product damage.

If the item inside is damaged, defective, or incorrect, please contact us within 3 days of receiving your parcel.

9. Missing, Lost, or Delayed Parcels

If your parcel appears to be delayed or missing, please contact us and we will assist with checking the delivery status with the courier.

Courier claims for lost or damaged parcels may be subject to the courier’s investigation and policies. We will assist where possible, but final investigation timelines may depend on the courier service provider.