Terms of service
Welcome to WagglyCove, operated by Future Fore Sdn Bhd (202401028567).
By accessing or purchasing from www.wagglycove.com, you agree to the Terms & Conditions stated below. Please read them carefully before using our website or placing an order.
1. General
These Terms & Conditions apply to all visitors, users, and customers of WagglyCove.
We reserve the right to update, amend, or remove any part of these Terms & Conditions at any time without prior notice. Any changes will take effect once published on this website. Continued use of the website means you accept the updated terms.
2. Website Content & Intellectual Property
Unless otherwise stated, all content on this website, including images, product photos, illustrations, graphics, logos, icons, videos, written content, layout, and design, belongs to or is licensed by Future Fore Sdn Bhd / WagglyCove.
You may not copy, reproduce, distribute, modify, or use any content from this website without our written permission.
3. Product Information
We do our best to ensure that all product descriptions, images, prices, ingredients, and availability shown on our website are accurate and updated.
However, actual product colour, size, shape, and appearance may vary slightly due to natural product variation, packaging updates, supplier changes, screen display settings, or other factors.
As many of our products are natural, handmade, small-batch, or minimally processed, slight variations in colour, size, thickness, shape, texture, smell, and weight may occur between batches. These variations are normal and do not necessarily indicate a defect.
4. Storage
Customers are responsible for storing products according to the storage instructions provided on the product page or packaging.
Natural and handmade treats should be kept sealed, away from heat, moisture, and direct sunlight. Once opened, products should be consumed within the recommended period where stated.
WagglyCove will not be responsible for product spoilage, mould, texture changes, or quality issues caused by improper storage after delivery.
5. Product Suitability, Allergies & Chewing Risk
Customers are responsible for reviewing product information and ingredient lists before purchase.
Every pet is different. Age, breed, size, chewing strength, dental condition, eating habits, allergies, sensitivities, and medical history may affect whether a treat or chew is suitable.
Treats and chews should always be given under supervision. Customers are responsible for selecting an appropriate product and size for their pet, monitoring their pet during use, and removing any small pieces that may pose a choking risk.
WagglyCove will not be responsible for injuries, choking, broken teeth, digestive issues, allergic reactions, or other health issues caused by unsuitable product selection, aggressive chewing, gulping, misuse, lack of supervision, improper storage, overfeeding, or pre-existing dental, dietary, or medical conditions.
If your pet has known allergies, dietary restrictions, dental issues, medical conditions, or a history of swallowing treats without chewing, please consult your veterinarian before introducing any new treat or chew.
6. Orders & Payments
All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving incorrect pricing, stock issues, payment problems, suspected fraud, or misuse of promotions.
Prices are listed in Malaysian Ringgit, unless otherwise stated. Prices may change without prior notice.
Order cancellation requests must be made as soon as possible. Once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible.
7. Shipping & Delivery
We currently ship across Malaysia and Singapore.
Delivery times shown on our website are estimates only. While we do our best to dispatch orders promptly, we are not responsible for delays caused by courier services, weather, public holidays, incorrect delivery information, or circumstances beyond our control.
Once an order has been handed over to the courier, delivery is handled by the courier service provider. We will assist customers where possible, but delays, failed delivery attempts, parcel loss, or damage during transit may be subject to the courier’s investigation and policies.
Customers are responsible for providing accurate and complete delivery details. If a parcel is returned, delayed, lost, or requires redelivery due to incorrect or incomplete information provided by the customer, additional charges may apply.
Please refer to our Shipping Policy for more details.
8. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number, photos, and relevant details.
For hygiene and safety reasons, opened pet treats, chews, and consumable products may not be eligible for return unless they are defective or wrongly sent.
Please refer to our Return & Refund Policy for full details.
9. Promotions & Free Gifts
From time to time, WagglyCove may offer promotions, free gifts, bundles, or seasonal campaigns.
Promotions are subject to the terms stated at the time of the campaign and may be changed, extended, or ended at our discretion without prior notice.
Free gifts are subject to availability and are offered while stocks last. Unless stated otherwise, free gifts are limited to one per household per promotion.
Free gifts may be selected at WagglyCove’s discretion unless the promotion clearly states that customers may choose the gift.
Free gifts are not exchangeable, refundable, or redeemable for cash or store credit.
We reserve the right to cancel, amend, or refuse any free gift entitlement in cases of suspected misuse, duplicate orders, fraudulent activity, or orders that do not meet the promotion requirements.
10. Comments, Reviews & Feedback
If you submit reviews, comments, photos, videos, or feedback to WagglyCove, you confirm that the content belongs to you and does not violate any third-party rights.
We may request permission to share customer-submitted pet photos, reviews, or feedback on our website, social media, or marketing materials.
We will not intentionally publish personal information such as full names, addresses, phone numbers, or contact details without consent.
We reserve the right to remove or reject any content we consider inappropriate, misleading, offensive, or harmful.
11. Newsletter & Marketing Communication
If you choose to subscribe to our newsletter or marketing updates, we may send you emails about new products, promotions, pet care content, or WagglyCove news.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We will handle your personal information in accordance with our Privacy Policy.
12. Privacy & Personal Data
We collect and process personal information in accordance with our Privacy Policy.
By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
These links are provided for convenience only. We are not responsible for the content, accuracy, privacy practices, products, services, or actions of third-party websites.
Accessing third-party websites is at your own risk.
14. Errors, Inaccuracies & Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping fees, availability, or article content.
We reserve the right to correct any errors, update information, change prices, cancel orders, or amend content at any time without prior notice.
If an order is affected by an error, we will contact you where necessary.
15. Limitation of Liability
WagglyCove will not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.
To the fullest extent permitted by law, our liability for any claim relating to a product or order shall be limited to the amount paid for that product or order.
16. Indemnification
You agree to indemnify and hold harmless Future Fore Sdn Bhd / WagglyCove, its directors, employees, partners, and service providers from any claims, damages, losses, costs, or expenses arising from your use of this website, your breach of these Terms & Conditions, or your violation of any law or third-party rights.
17. Termination
We reserve the right to restrict, suspend, or terminate access to our website or services if we believe a user has violated these Terms & Conditions, misused our website, engaged in fraudulent activity, or caused harm to WagglyCove or other users.
18. Force Majeure
We shall not be responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to courier disruptions, natural disasters, strikes, system outages, pandemics, government restrictions, or other events beyond our control.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes shall be subject to the jurisdiction of the courts of Malaysia.
20. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
WagglyCove | PawPurr
Operated by Future Fore Sdn Bhd (202401028567)
Email: wagglycove@gmail.com
Call / WhatsApp: +6010-9605453
Website: www.wagglycove.com
Last updated: [28th August 2026]